Please understand that every single piece is handmade by Shek so lead times are currently 3 business days. We do not stock any of our pieces and each piece is carefully crafted for you. This means that it could take 3 business days from when your order is placed until the day your order is completed for it to be shipped.
We know how hard it is to find swimwear that fits you perfectly (trust Shek, it’s the reason why she started this business in the first place). This is why returns are accepted within 14 days of receiving your order for store credit only. Please reach out to us first and let us know what the issue is.
Condition of Return
✓ Full price items only
✓ Unworn and unwashed
✓ Original tags attached
The following are non-returnable
✓ Sale items
✓ Sample items
✓ Items that were custom-made to your measurements.
All domestic (Australia-wide) orders are sent via Australia Parcel Post with a standard delivery time of 2-5 days. Standard delivery is free for orders over $100.
Express Post is an additional flat rate fee of $11 and are sent via Australia Post with an express delivery time of 1-3 days. You can choose this option at check out.
**PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS DURING COVID-19**
Orders from New Zealand are sent via Australia Post with a standard delivery time of 5-12 business days with a flat rate shipping fee of $18.
Express shipping to New Zealand $25.
USA & Canada
Orders from the USA and Canada are sent via Australia Post with a standard delivery time of 5-12 business days with a flat rate shipping fee of $25.
UK and Europe
Orders from the UK and Europe are sent via Australia Post with a standard delivery time of 5-12 business days with a flat rate shipping fee of $25.
Asia & Pacific
Orders from New Zealand are sent via Australia Post with a standard delivery time of 5-12 business days with a flat rate shipping fee of $25.
Rest of the World
Orders from regions not mentioned above are sent via Australia Post with a standard delivery time of 5-12 business days with a flat rate shipping fee $40.
** All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.**
We do not offer refunds for incorrect sizing or change of mind.
Please email: email@example.com with your name, order number, the items you wish to return and description of the issue.
As each piece is handmade, there will and may be instances where a bikini is faulty. In the event of a faulty swimsuit please email firstname.lastname@example.org with your name, order number and photos of the faulty swimsuit within 7 days of delivery so we can arrange an exchange, store credit or refund!
** UNDER AUSTRALIAN CONSUMER LAW WE DO NOT OFFER RETURNS OR EXCHANGES ON THONG BOTTOMS. THIS APPLIES TO BOTTOMS BOUGHT IN THE FULL PEACH COVERAGE**
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
How do you store, use, share and disclose your site visitors' personal information?
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at email@example.com